In addition to requiring airlines to provide compensation and cover incurring expenses, the proposed rule would to address timely customer service during widespread flight irregularities like Southwest's December meltdown and create an industry-wide definition of a 'controllable cancellation or delay,' the DOT said.Īs of now, each airline has its own definition of 'force majeure' events.

Alaska Airlines also offers frequent flyer miles, according to the DOT. Only Alaska Airlines and JetBlue offer flight credit or travel vouchers. No major US airline currently guarantees cash compensation for controllable delays or cancellations, the dashboard shows.

The DOT airline customer service dashboard is now available on the newly launched website FlightRights.GovĪlong with the announcement came an update to the DOT's 'airline customer service dashboard' highlighting which airlines offer cash compensation, travel credit, or frequent flyer miles when a airline-caused flight disruption forces passengers to wait three or more hours from their scheduled departure time. 'We are here to enforce passenger rights and hold airlines accountable.' 'The FAA and Department of Transportation are doing our part but airlines need to accept their fundamental responsibility to better serve passengers when they don't,' Transportation Secretary Pete Buttigieg said during the Monday afternoon announcement. The proposed regulations are a continuation of the department's recent efforts to name and shame airlines over their lack of customer protections after a period of rampant flight cancellations and delays in 2022.

The Biden administration announced plans Monday to propose a new rule that would require airlines to provide passengers cash compensation and cover the cost of meals, hotels, and flight rebooking in the case of controllable cancellations and delays.Ĭurrently, there are no US laws or regulations requiring airlines to compensate passengers when their flights are delayed - unlike in Europe, where passengers are guaranteed cash compensation of up to 600 euros if their arrival is delayed by more than three hours.

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